A headset left on top of a laptop with a telephone in the background. To signify a Telephone Operator Job.

The Park-Help-Line is Closed

We are sad to report that the Park-Help-Line founded by Sonia McColl of the Park Home JUSTICE Campaign, sponsored by Paul Baker Insurance Services (PBIS) and manned by volunteers, has taken its last call.

The service has run successfully for a number of years, during which time it has helped hundreds of park home residents with all types of situations providing guidance, pointing people in the right direction or simply just listening to their worries. Sadly calls for new volunteers were not successful, and so with a heavy heart, Sonia decided to take the very difficult decision to close down the operation of Park-Help-Line this year.

Paul Baker of PBIS commented: “We were delighted to sponsor this service from inception and know what a wonderful help the volunteers were able to provide; they are all to be thanked enormously for giving of their time, empathy and advice.”

We suggest if residents have concerns, they contact:

LEASE – Leasehold Advisory Service, on 020 7832 2500 or visit www.lease-advice.org.

IPHAS – The Independent Advisory Service  – www.iphas.co.uk

NAPHR – The National Association of Park Home Residents – www.naphr.co.uk

SCOPHRA – The Scottish Confederation of Park Homes Residents Associations – www.scophra.scot.

If you need any other resources, please check out our Useful Links post.

Similar Posts

  • £400 Energy Rebate Update

    We wanted our readers to be aware that the Government has issued a press release regarding the Energy Prices Bill and £400 Energy Rebate, which will underpin the support it aims to provide those who do not typically have a domestic energy bill due to the type of housing they’re in, like Park Homes. The…

  • PBIS Fundraising Competition 2024

    Last year was the first year we ran our Fundraising Competition, instead of our usual Good Neighbour competition that had run in previous years here at Paul Baker Insurance. We had the pleasure of reading upon a range of great entries but two stood out upon where their charitable efforts have helped fundraise a substantial…

  • The Wrong Paint

    This story recently came to our notice, and we thought it would be of interest to homeowners considering repainting their homes. It is a site rule that homeowners must maintain the outside of their homes, and the rules in this particular case stated the colour should not differ from the original colour scheme. The chosen…

  • Paul Baker Annual Competition

    As we draw to a close on our Fundraising Competition, we reflect upon the last 2 years we’ve awarded amazing individuals and their fundraising efforts. In 2025, there have been a range of brilliant entries, but one specifically caught our eye; Pippa was nominated by her friend Caron due to her amazing Afternoon Tea that…

  • New Quote & Buy Site!

    We are delighted to be able to offer an online quote option through our website and thank our colleagues within the Digital Team at Insync Insurance for delivering this to our specifications. From the outset, we wanted the customer journey to be as easy to follow as possible, with the minimum number of questions to…